A knowledge base article about Other voice line types provided by the UC Berkeley IT Service Hub - Knowledge Portal
Telecommunications Services offers several line services. These services include:
This is an Avaya line that allows you to add Avaya Workplace VoIP capabilities. There is no desk phone set, this line is used on your desktop/laptop computer or mobile device.
If you need a line to use with your customer-provided Avaya desktop phone/equipment then choose ‘Campus Phone Line’.
An Avaya PBX or AT&T Centrex service with an assigned Campus telephone number and Cal Voicemail with on-campus extension and off-site dialing capability. The digital line type is used with customer-provided Avaya desktop phone/equipment, and the analog line type with a Cortelco analog telephone. Avaya Workplace can be added after installation.
Credit Card Line
A line that is used to carry credit card information for PCI compliance.
An AT&T analog line for connection to customer-provided faxing equipment.
Integrated Services Digital Network (ISDN) is a set of communication standards for digital telephone connection and the transmission of voice and data over a digital line.
A Business line outside of the PBX or Centrex telephony platforms. Often used for off-campus locations.
Toll-free numbers are telephone numbers with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call. Such numbers allow callers to reach businesses and/or individuals out of the area without being charged a long-distance fee for the call.
Toll-free numbers are particularly common for customer-service calling. Toll-free service has traditionally provided potential customers and others with a free and convenient way to contact businesses. Wireless callers, however, will be charged for the airtime minutes used during a toll-free call unless they have an “unlimited calling” plan.
Customers can also send text messages to toll-free numbers, so long as those numbers are “text-enabled,” and businesses can send texts in response.
Toll-free codes – 800, 888, 877, 866, 855, and 844
Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, or 844. Although 800, 888, 877, 866, 855, and 844 are all toll-free codes, they are not interchangeable. Dialing a number using a 1-800 prefix would reach a different recipient than dialing that number using a 1-888 prefix. Calls to each toll-free number are routed to a particular local telephone number.
T1 lines are dependable for both internet and phone for business. A T1 line is a dedicated transmission connection between a service provider and client. It uses an advanced telephone line to carry more data than a traditional standard analog line that carries a single channel of data at 64 Kbps. Contact TSS to consult about ordering this service.
Questions: Send an email to TSS at: telecom@berkeley.edu