Mobile Terminated Calls

Mobile terminations are any U.S. originating outbound (Dial 1) calls that terminate on a mobile service outside of the U.S. In some countries, this simply means a mobile telephone. In others, "mobile" may be defined as any service which provides "mobility" to a customer, such as "personal follow me numbers" in the U.K. Outside of the U.S. , mobile is largely a "Caller Pays" environment. This requires the foreign carrier to look to the call originator (in the U.S.) for payment. Mobile Terminations are not related to the type of phone used to place the call. Rather, it is how it terminates that determines the call type.

Example:
A Call to Kenya with Mobile Terminated Charges Associated with it for 33 minutes
International AT&T Rate with 16% Recharge: $73.03 (Initial Charge from AT&T)
Mobile Term. Rate from 3rd party vendor for the same call mentioned above is $511.13
Additional fees include of 2.5% State of CA service fee and 16% Recharge rate.
The Total Cost for the Call to Kenya is: $584.16

 

Mobile terminated calls:  The cost is the same (very high) when calling from the Avaya desktop and Avaya Workplace.  We need to communicate this - put a reminder that international mobile terminated calls work like they work on the PBX, not as they work on Zoom.  If they have international calls to make, we recommend they use Zoom.