Event and Production Services Policies

A knowledge base article about Event and Production Services Policies provided by the UC Berkeley IT Service Hub - Knowledge Portal

 

General Policies

  1. Equipment provided by the Production Services group must be set up by ETS staff. Equipment is not available for “self-pickup”.
  2. There is a two hour minimum charge for staffing between 8am-6pm  Monday through Friday. There is a 4 hour minimum outside these hours Monday through Friday. There is a 4 hour minimum for staffing on weekend and holidays.
  3. Services are available to both campus and non-campus organizations. Fees for services provided to UC Departments are at our discounted rates. A 63% surcharge is added to orders when payment is from a Non-UC organization.
  4. A valid method of payment must be on file with ETS in order to confirm a reservation for services. ETS accepts departmental chartstrings, check or Visa/MasterCard. Orders that do not have a valid method of payment are considered tentative.
  5. The University charges processing fees for check and credit card transactions. A 7% fee will be applied to all orders paid by check. A 9% fee will be applied to all orders paid by credit card. This is based on the final total charge for ETS services.
  6. We provide support on campus as well as at off campus locations. Travel costs, travel time and vehicle rental charges for off-campus locations may apply.
  7. ETS makes a good faith effort to accurately estimate the cost of our services based on information available at the time of the request. Changes to the agreed upon scope of services to be provided may result in additional charges. Any changes resulting in a significant increase in cost (> $300.00) will be communicated to the client for approval.
  8. Services are provided on a first come, first served basis. We make every effort to accommodate all requests, but there are times when we reach capacity and may not be able to provide support. Please try and plan ahead and place your orders as early as possible.
  9. Student groups may use installed AV equipment in general assignment classrooms free of charge. To reserve a technology equipped classroom contact the Office of the Registrar. A limited amount of portable equipment can be reserved through ASUC.

Cancellation Policy

  1. Orders canceled between 1-3 business days prior to the event will be charged for all associated labor.  
  2. Orders canceled less than 24 orders will be charged the full estimated amount.