How are the Demand Assessment scores calculated?

A knowledge base article about How are the Demand Assessment scores calculated? provided by the UC Berkeley IT Service Hub - Knowledge Portal

How are the assessment scores calculated? https://community.servicenow.com/community?id=community_article&sys_id=2af84981db46a3c0fb4ae15b8a96190d

and: https://community.servicenow.com/community?id=community_article&sys_id=d422858ddb82a3c0fb4ae15b8a9619e4

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