J179 Users Guide-Short Version (without the Features description)
Avaya-J179-ADA-User-Guide-v4.pdf (for blind users of the J.179 phone)
Introduction
The high-performing VoIP Desktop Phone J179 features a color display, four soft keys, high-definition audio quality, an integrated Gigabit Ethernet interface, headset support, and up to three 24-button Expansion Modules.
If you are familiar with operating 9404, 9408, and 2420 digital phones, you will find the operation of J179 phones quite similar.
MUST READ INFORMATION:
VoIP Phones only work with the data port where the phone is installed, and the location of the phone is reported to UCPD when 911 is dialed.
Moving your phone will break this feature and will cause a life/safety issue in case of an emergency.
To move your phone to another location, have your department submit a ‘Voice Services - Move Request’.
Buttons/Keys
Screen, Call Appearances, Soft Keys, and Functions
Below is the Phone Display Screen of the Call Appearances, Bridged Call Appearances, and programmable Feature Buttons on the UC Berkeley J179 Phone.
The Phone Display Screen is the large rectangular LCD surface located above the Four Soft Keys.
Four Line Keys are arranged in a column on the left edge of the Phone Display Screen and four more Line Keys are arranged in a column on the right edge of the Phone Display Screen.
At the top, Line Keys 1 through 2 on both the left- and right-hand columns of the Phone Display screen are your Main Line Appearance buttons. (In the example, above, the main line appearance is 2-1006, and the full dialable number is 510-642-1006.)
Line Key 3 on the left is the Send Calls button. See instructions below. The Send Call button will glow red when it is off. It will glow green when it is on.
Line Key 4 on the left is a speed dial to the ITCS Service desk. Press this button to call the IT help-desk.
Line Key 3 on the right-hand side of the phone display is the Call Forward Button. See instructions below. The Call Forward Button will glow red while it is turned off and green when it is turned on.
Line Key 4 on the right-hand side of the phone display is the Exclusion Button. The Exclusion Button glows red when turned off and green when turned on.
The Four Soft Keys are located above the Navigation Cluster.
They run horizontally from left to right. They are numbered from 1 to 4. The Soft Key’s function varies depending on context. Please see how they are used in the section on Call Transfers and Conference Calls below. When the phone is idle, Soft Key #1 functions as the “Redial Key”.
How to Make a Call
Lift up the receiver or press the Speaker button. Dial the number. Local campus numbers can be reached with just the last 5 digits of the phone number. Off campus number require you to dial a 9 then 1, then the area code and phone number.
How to Answer Calls
Lift up the receiver or press the Speaker button.
How to Hang up Calls
Put down the receiver, push the Speaker button, or press Soft Key #3 button.
How to Put Calls on Hold
Press Soft Key #1 (Hold), or press an available line appearance.
Call Transfers
There are two kinds of Call Transfers, Consultative and blind.
On a Consultative transfer, you speak to the recipient before you transfer the call.
On a blind transfer the call is transferred without being announced.
How to do a consultative transfer
While on an active call:
Step 1. Press Soft Key #2 (Transfer)
Step 2 Dial the phone number. (Remember to include ‘9’ for ourside numbers.)
Step 3. Press Soft Key #1 (Call)
Step 4. Press Soft Key #2 (Talk)
Step 5. Announce call to recipient.
Step 6. Press Soft Key #2 (Complete)
Making a blind transfer
While on an active call:
Step 1. Press Soft Key #2 (Transfer)
Step 2 Dial the phone number (Remember to include ‘9’ for outside numbers.)
Step 3. Press Soft Key #1 (Call)
Step 4. Press Soft Key #1 (Now)
Conference Calls
Conference calls may include up to 6 participants including yourself.
Step 1. Press soft Key #4 (More)
Step 2. Press soft key #2 (Conf)
Step 3. Dial phone number and wait for answer.
Stop 4. press soft Key #2 (Join)
If you wish to add other parties to to conference press Soft key #2 (Add) then
Dial phone number and wait for answer.
press soft Key #2 (Join)
You may have up to 5 other people on a conference call with you.
Send Calls (Do Not Disturb)
The Send Calls button will silence all incoming calls and send them to voicemail.
- Press the Send Calls button to turn Send Calls on.
- When Send Calls is on, the button will shine green.
- Press the Send Calls button to turn Send Calls off.
- When Send Calls are off, the button will shine red.
Call Forward
You may forward your phone to another extension on campus or to your cell or home phone
number. (Remember to include prefix all off campus numbers with a ‘9’)
- To forward your phone to another number:
- Press the Call-Fwd button.
- Enter the phone number (remember to prefix outside number with a ‘9’)
- Press the ‘OK’ button (the center button on the navigation console)
- When you have forwarded your phone the Call-Fwd button will be green.
- To unforward your phone to another number:
- Press the Call-Fwd button again.
- When you have unforwarded your phone, the Call-Fwd button will be red.
ITCS Service Desk
The ITCS Service Desk button is a speed dial to call the ITCS Service Desk.
- Press the ITCS Service Desk button and wait for ITCS to answer your call.
Exclusion
If your number is also bridged on other phones, the Exclusion Button prevents others
from intruding on your call by picking up one of the bridged appearances. When Exclusion
is on, others cannot bridge onto your call, when it is off, they can join your call from
another phone.
- Press the Exclusion button to turn Exclusion on.
- When Exclusion is on, the button will shine green.
- Press the Exclusion button to turn Exclusion off.
- When Exclusion is off, the button will shine red.