UCBackup

A service overview and catalog of UCBackup provided by the UC Berkeley IT Service Hub.

Description

Our Enterprise Backup Service provides a fully managed, centralized end-to-end data protection strategy designed for complex, high-scale environments. This is for computer systems on the UC Berkeley campus, LBNL and some other campuses, as well as servers at the San Diego Super Computing center (SDSC). We ensure your mission-critical data is resilient, compliant with IS-12, and recoverable, allowing your organization to maintain continuity in the face of ransomware, hardware failure, or human error. It protects computers from data loss due to accidental file deletion or corruption, hard drive failure, or system upgrade.

Benefits & Features

Available for servers on the campus network
Windows, Mac OS, and UNIX/Linux platform support available
Automatic detection and backup of file changes daily
Offsite backup repository
Optional bare-metal recovery for virtual servers

Core Service Pillars

Comprehensive Hybrid Coverage: Protection for all workloads, including on-premises servers, virtual machines (VMware)
Immutable Ransomware Protection: We utilize immutable storage (WORM) and "air-gapped" vaulted backups to ensure that once data is written, it cannot be encrypted or deleted by unauthorized actors.

Getting Started

Please email ucbackup-ticket@berkeley.edu

Service Details

Eligibility	This service is available to Faculty, Staff and Students
Contact	ucbackup-ticket@berkeley.edu
Availability	Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods. Maintenance Window Scheduled maintenance typically occurs Thursdays between 11:30AM - 3:30PM PT. Scheduled outages outside of this window will be posted on UCBackup News (VPN connection requried)
Cost	Please see our recharge rates for current pricing.
Data Classification	This service is rated for Protection Level P4, Availability Level A4, and Recovery Level R5 data. Compliance: Users are responsible for ensuring data handled within this service complies with the Data and IT Resource Classification Standards.