A service overview and catalog of Server System Administration (Windows) provided by the UC Berkeley IT Service Hub.
The Windows Team offers administration options for servers located in the Data Centers of UC Berkeley and the San Diego Super Computing Center. There are two support levels offered: Standard and Extended.
Comparison of Features for Each Support Level
| Features | Standard | Extended |
|---|---|---|
| Cost (monthly) | $153.00 | $277.00 |
| OS Level Monitoring | Included | Included |
| Custom Application Level Monitoring | Available | Available |
| Automated OS Level Patching | Included | Included |
| Custom OS Patching Schedule | N/A | Available |
| Security Management & Initial Firewall Configuration | Included | Included |
| Custom Firewall Configuration | Available | Available |
| Service Request Support Hours | M-F, 8-5 | M-F, 8-5 |
Scheduled Off-Hours Service Request Work (Available with 2 business days lead time. Subject to SA availability and T&M charges.) | N/A | Available |
Incident Support Hours | M-F, 8-5 | 24x7 |
| SA Consultation on Recharge Basis | $164.00/hour | $164.00/hour |
Included = Included service as part of SA package Available = Subject to SA availability and T&M charges N/A = Not an option in the SA package
| Eligibility | Faculty | Staff |
|---|---|
| Service Level | |
| Contact | |
| External Recharge Rate | See pricing above. |