A service overview and catalog of Server System Administration (Linux) provided by the UC Berkeley IT Service Hub.
The UNIX team offers managed systems administration for Berkeley IT-hosted Linux servers located in the UC Berkeley and San Diego Super Computing Center data centers. This service is offered at a Standard (business hours) or Extended (24x7) level.
Comparison of Features for Each Support Level
| Features | Standard | Extended |
|---|---|---|
| Cost (monthly) | $153.00 | $277.00 |
| OS Level Monitoring | Included | Included |
| Custom Application Level Monitoring | Available | Available |
| Automated OS Level Patching | Included | Included |
| Custom OS Patching Schedule | N/A | Available |
| Security Management & Initial Firewall Configuration | Included | Included |
| Custom Firewall Configuration | Available | Available |
Service Request Support Hours | M-F, 8-5 | M-F, 8-5 |
Scheduled Off-Hours Service Request Work (Available with 2 business days lead time. Subject to SA availability and T&M charges.) | N/A | Available |
| Incident Support Hours | M-F, 8-5 | 24x7 |
| SA Consultation on Recharge Basis | $164.00/hour | $164.00/hour |
Included = Included as part of SA package Available = Subject to SA availability and T&M charges N/A = Not an option in SA package
| Eligibility | Faculty | Staff |
|---|---|
| Service Level | |
| Contact | |
| External Recharge Rate | See rates above. |