Citrix

A service overview and catalog of Citrix provided by the UC Berkeley IT Service Hub.

Description

Citrix delivers secure, high‑performance, secure virtual desktops and applications as a cloud service. Typical use cases include:

Benefits

  • Faster deployment and updates
  • Improved security posture
  • Consistent user experience across devices

Getting Started

Please email win-ticket@berkeley.edu

Service Details

Eligibility

This service is available to Faculty, Staff, Students

Contact

Please email win-ticket@berkeley.edu

Availability

Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods.

Cost

Citrix operates on a cost recovery model. Cost is based on resource utilization

Data Classification

This service is rated for Protection Level P4,  Availability Level A3, and Recovery Level R3 data.

Compliance: Users are responsible for ensuring data handled within this service complies with the Data and IT Resource Classification Standards.

Service Level Agreements (SLAs)

Citrix Service Level Agreement