Information Security Support

A service overview and catalog of Information Security Support provided by the UC Berkeley IT Service Hub.

Description

The Information Security Office is available for consultation on various issues related to information security: educating the campus community about privacy and security policies, practicing cyber self-defense, using available security tools, being alert to potential danger signs, reporting unusual behaviors, and taking corrective action when necessary.

Benefits & Features

Provides expert guidance to help campus units align projects and systems with UC Berkeley’s security policies.
Help ensure that departments maintain a strong security posture while avoiding the legal and financial risks associated with non-compliance.
Tailored support for researchers and project leads navigating complex security requirements.

Getting Started

Many issues can be solved with the self-service information in the Campus Knowledge Base and the ISO Website.

You can also review the ISO Contact Sheet to find help based on the problem you are experiencing.

Service Details

Eligibility	This service is available to Faculty, Staff, Students, Researchers, Alumni, ans Affiliates.
Contact	Technical Support: For troubleshooting or reporting a service interruption, please submit a support ticket online, or email itcshelp@berkeley.edu, or contact the Service Desk at 510-664-9000.
Availability	Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods.
Cost	There are no direct costs associated with this service.
Data Classification	Not applicable Compliance: Users are responsible for ensuring data handled within this service complies with the Data and IT Resource Classification Standards.