Printer Connection and Configuration

A service overview and catalog of Printer Connection and Configuration provided by the UC Berkeley IT Service Hub.

Description

Berkeley IT can help you configure printers and multifunction print/scan devices. Additional requests (such as address book management) and hardware repair for print/scan devices are not supported.

Benefits & Features

Connect a print/scan device to the campus network.
Configure security settings on a print/scan device to meet Campus standards and configure scan-to-email.
Connect a computer to a printer

Getting Started

To connect a Berkeley Desktop computer to a printer, the self-service printer installer allows for easy installation. For all other computers and additional help, please complete the connect printers to your device form.
Or, request a printer configuration.
UCSF Documents & Media offers a print management program to UC Berkeley with full support for printers.

Service Details

Eligibility	This service is available to Faculty, Staff, and Affiliates
Contact	Technical Support: For troubleshooting a printer connection, please report an issue, or call the Service Desk at 510-664-9000. Request the Service: For Berkeley Desktop computers, please connect to the self-service printer installer. For all other assistance, please submit a printer request.
Availability	Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods.
Cost	There are no direct costs associated with this service.
Data Classification	Berkeley IT staff follow security policy when working on any printing device. The printer owner is responsible for meeting data classification requirements for the printer. Compliance: Users are responsible for ensuring data handled within this service complies with the Data and IT Resource Classification Standards.
Dependencies	Printer Installer (Printer Logic)