HR Service Management System (ServiceNow)

A service overview and catalog of HR Service Management System (ServiceNow) provided by the UC Berkeley IT Service Hub.

Description

We provide the technical expertise and analysis needed to power UC Berkeley’s HR service delivery. Our team manages the technology powering HR ServiceHub and ServiceNow HR Service Delivery application, ensuring these tools are secure, reliable, and aligned with HR’s mission to support the campus community.

By leveraging this offering, HR providers can reduce manual administrative overhead, ensure data integrity, and provide campus employees with a measurably better service experience through automation and intuitive self-service. Current HR capabilities in this offering enable Appointment and Hiring, Accommodations, Classification and Compensation, Employee Relations, Leaves, Separations, and general HR case management.

Benefits & Features

Features of the HR Service Management System include:

System Administration: Full technical maintenance, access management, and platform health monitoring.
Workflow Automation: Building digital processes for HR Services and Employee Events (like onboarding).
Business Analysis: Translating complex HR business requirements into simple, automated technical requirements.
Custom Development: Building bespoke tools, forms, and integrations with external HR systems.
Continuous Optimization: Regular updates and enhancements to improve the employee self-service experience.

Getting Started

HR providers can onboard to HR Service Hub by working with Berkeley Regional Services (BRS), who governs the HR Service Hub. Learn more about requesting enhancements for HR Service Hub by visiting the BRS website.

Service Details

Eligibility	This service is available to UC Berkeley HR Service Providers
Contact	Technical Support: Report an issue with HR Service Hub Request the Service: Request an enhancement to HR Service Hub
Availability	Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods.
Cost	Berkeley Regional Services covers the cost for campus employees. Cost for participating departments is based on the number of UC Berkeley employees as reported by UCOP.
Data Classification	This service is rated for: Protection Level: P4 Availability Level: A3 Recovery Level: R4 Compliance: Users are responsible for ensuring data handled within this service complies with the Data and IT Resource Classification Standards.