Data Center Services

A service overview and catalog of Data Center Services provided by the UC Berkeley IT Service Hub.

Description

Provides customers a physically secure, hardened environment with reliable, resilient power, cooling, and campus network connectivity that provides a managed environment for mission-critical computer equipment. The facility is connected to the campus backbone network via two separate 100-gigabit trunks for high bandwidth and availability. Key card access allowing self-service requires background check.

Service Details

Eligibility

UC Berkeley researchers, departmental IT, bIT service providers, and affiliated institutions.    

Contact

Contact the UC Berkeley IT Data Center Services team via dc-ticket@berkeley.edu

Availability

Standard Service Hours:
24/7 access with remote and on-site support during business hours: Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods.

Uptime Guarantee:
Best-effort availability with redundancy measures to minimize downtime.