Enterprise Email Service

A service overview and catalog of Enterprise Email Service provided by the UC Berkeley IT Service Hub.

Description

The Enterprise Email Service is available to academic departments and administrative units and includes an on-premise SMTP server (bCOP) offered to campus services/hosts to meet outbound email sending needs such as bulk sending or private IP network connection. It includes consultation and guidance to support email deliverability, DKIM key configuration and distribution, as well as enterprise-wide mailing list management and configuration. It also includes the management of departmental domains and email aliases that are hosted in Google and associated with an individual's primary account (e.g. account-alias@domain.berkeley.edu becomes an alias for account@berkeley.edu).

Benefits & Features

On-premise SMTP (bCOP) for bulk sending and private IP connections.
Departmental domains and aliases integrated with Google Workspace accounts.
Enterprise mailing list management with consultation for deliverability and DKIM setup.
Best Use: For supporting departmental and campus service email needs such as bulk sending, private IP connections, domain-based aliases, and mailing list management.

Getting Started

For access to bCOP, please submit the bCOP Access Request Form.
To request a DKIM: Service Request for Vendor DKIM Setup
For a Departmental Domain (manager approval required), please submit a ticket

Service Details

Eligibility	bCOP: Campus applications, systems, or devices that need to use bCOP must be able to use an authenticated connection, and meet at least one of the following minimum requirements: Account sends more than 2,000 individual messages per day (exceeding Google's current sending limits); Needs the ability to send from multiple email addresses; Uses private IP (RFC-1918) network connection A Minimum Security Standards Exception is required to relay mail unauthenticated via bCOP. DKIM: Campus customers who require 3rd party service to send email as berkeley.edu or subdomain provides: Unique DKIM selector and TXT record that does not conflict with existing DNS records Subject to bConnected email admin review Departmental Domains: Academic departments and administrative units that want to use the bConnected system but retain their own unique domain name requires: List of people who will manage their domain Dean/Director approval bConnected manager approval
Contact	Technical Support: For troubleshooting or reporting a service interruption, please submit a support ticket / contact the Service Desk at 510-664-9000.
Availability	Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods.
Cost	There are no direct costs associated with this service.
Data Classification	This service is rated for P3 data. Compliance: Users are responsible for ensuring data handled within this service complies with the Data and IT Resource Classification Standards.