A service overview and catalog of Unsupported Computer Devices provided by the UC Berkeley IT Service Hub.
These devices are not eligible for ITCS support. The system user is responsible for patching, security, and maintenance. ITCS will consult with the computer user or vendor but will not work on these computers' hardware or software/OS.
Lab/Special Use Machines that don't meet eligibility criteria are unable to be supported by ITCS. ITCS can provide general guidance for unsupported devices in coordination with the device or system administrator. The device or system administrator is responsible for the security of the machine.
ITCS staff cannot work on personally owned devices.
Even if your device does meet support criteria, ITCS might be able to help. Please contact us with your support request since we may be able to redirect you to other campus resources, consult with you on how you or your vendor can resolve the issue, or assist you in upgrading your device so it is eligible for support. We cannot promise to restore an unsupported device to working order, but we'll give it a try!
Faculty and staff can get started by submitting a request for assistance through our IT Service Portal or by calling the Service Desk at 510-554-9000.
Eligibility | Faculty & Staff |
Contact | BreakFix Support:
For troubleshooting a device that isn't working properly, please submit a support ticket / contact the Service Desk at 510-664-9000. Device Requests: To request modifications or configurations to your device, please submit a request. |
Availability | This service is available 24/7, with support hours between 8am-5pm PST, excluding University holidays and curtailment periods. |
Cost | There are no direct costs associated with this service. |
Data Classification | Berkeley IT staff follow security policy when working on any computing device. The device owner is responsible for meeting data classification requirements for the device. Compliance: Users are responsible for ensuring data handled within this service complies with the Data and IT Resource Classification Standards. |