A service overview and catalog of Supported Computer Devices provided by the UC Berkeley IT Service Hub.
Supported Computer Devices are devices that are unable to meet the requirements of a Managed Computer Device, or have configuration needs that place them outside of our Managed Computer Device configuration. Unmanaged computer models not in the recommended list may also be supported by ITCS, if they meet the following criteria:
University property, not personally owned.
A computer that is capable of running a Windows or MacOS version of an operating system that is actively receiving security updates from Microsoft or Apple. We are unable to assist with any Unix/Linux-based operating systems (see How do I know if my operating system is supported and receiving security updates?).
All devices on the Campus network are required to comply with the Minimum Security Standard for Networked Devices, including MSSND Software Patch Update Guidelines.
ITCS support technicians have administrative access on the computer or administrative access can be granted in coordination with the computer/system administrator.
ITCS support technicians are permitted to re-install the latest version of your computer's OS or Berkeley Desktop image (preferred) when necessary to resolve an incident or complete a service request.
The computer does not need special configuration for its use-case (for example, an instructional computer that requires software configured for a class or a control computer for a scientific instrument that requires vendor configuration).
ITCS support technicians have physical access to the computer or the ability to remotely control the computer with the client's authorization using remote support tools.
Your computer has a valid warranty or is less than 5 years of age (computers that do not meet this criteria may need to be replaced).
The computer hard drive does not contain data governed by a Research Data Use Agreement or Data Access Agreement that might prohibit access or deletion of data by an IT support technician.
ITCS recommends a 3-5 year warranty on all computer devices. ITCS will help facilitate warranty repairs for Managed and Supported devices. Devices out of warranty will be evaluated for repair by ITCS staff and may need to be replaced if older than 5 years. The device owner will cover costs for parts and repair if not under warranty.
ITCS staff cannot work on personally owned devices.
Faculty and staff can get started by submitting a request for assistance through our IT Service Portal or by calling the Service Desk at 510-554-9000.
Eligibility | This service is available to Faculty and Staff
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Contact | BreakFix Support:
For troubleshooting a device that isn't working properly, please submit a support ticket / contact the Service Desk at 510-664-9000. Device Requests: To request modifications or configurations to your device, please submit a request. |
Availability | This service is available 24/7, with support hours between 8am-5pm PST, excluding University holidays and curtailment periods.
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Cost | There are no direct costs associated with this service. |
Data Classification | Berkeley IT staff follow security policy when working on any computing device. The device owner is responsible for meeting data classification requirements for the device.
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