A service overview and catalog of Managed Computer Devices provided by the UC Berkeley IT Service Hub.
A Managed Computer Device with the Berkeley Desktop provides a reliable, secure, and integrated computing environment. Having a Managed Computer Device reduces the time and resources faculty, staff, and departments would need to spend if maintaining their UC Berkeley-owned computers.
A Managed Computer Device provides a standard environment combined with automated maintenance which means you:
When you request a Managed Computer Device by IT Client Services, it is equipped with the Berkeley Desktop, and future updates are then managed through our enterprise device management tool, called BigFix. BigFix is the endpoint management system leveraged centrally by Berkeley IT and locally by departmental IT partners to improve the security posture of the UC Berkeley network, help simplify computer lifecycle management, provide machine inventory for data-driven decisions, and reduce common IT tasks for overall time savings. We offer a Patching Service for supported Windows and Mac operating systems and commonly used applications, Self-Service Installations for a growing software library, Anti-Virus Management, and an assortment of optimizations to enhance the usability and security of endpoints.
Managed Computers Devices with the Berkeley Desktop will be proactively patched by campus staff (Endpoint Operations & Services in partnership with ITCS) and monitored for security vulnerabilities. ITCS will restore the computer to running order and support campus software. Hardware may incur a cost for parts/repair if not under warranty.
ITCS recommends a 3-5 year warranty on all Managed Computer Devices. ITCS will help facilitate warranty repairs for Managed and Supported devices. Devices out of warranty will be evaluated for repair by ITCS staff and may need to be replaced if older than 5 years. The device owner will cover costs for parts and repair if not under warranty.
Faculty and staff can get started by submitting a request for assistance through our IT Service Portal or by calling the Service Desk, either to have an existing machine configured as a Managed Computer Device with the Berkeley Desktop or to order a pre-configured device through our Provisioning and Procurement group.
Eligibility | This service is available to Faculty and Staff
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Contact | BreakFix Support:
For troubleshooting a device that isn't working properly, please
submit a support ticket / contact the Service Desk at 510-664-9000.
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Availability | Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods.
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Cost | There are no direct costs associated with this service. |
Data Classification | The Berkeley Desktop out-of-the-box does not meet all P4 requirements, and, without additional security controls, only meets requirements for PL2/3 Individual devices.
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