Business Capability & Process Automation

A service overview and catalog of Business Capability & Process Automation provided by the UC Berkeley IT Service Hub.

Description

The UC Berkeley Business Capability & Process Automation service supports practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes functions like:

IT service management
Ticket workflow management
Operations, business, sales, and marketing management platforms
Customer relationship management platforms
Job scheduling platforms
Workflow management solutions

Service Details

Eligibility	Please reference the respective service offering pages for details.
Contact	Please reference the respective service offering pages for details. For troubleshooting or reporting a service interruption, please submit a support ticket: Online: (select the "Report an Issue" link) By email: itcs@berkeley.edu Contact the Service Desk at 510-664-9000
Availability	Most service offerings are available 24/7, with support provided Monday–Friday, 8:00 AM – 5:00 PM PST, excluding University holidays and curtailment periods. Please reference the respective service offering pages for details.