A service overview and catalog of Technical Content Management (Confluence) provided by the UC Berkeley IT Service Hub.
This platform serves as a central hub for institutional knowledge and content collaboration, providing a secure environment for Business Analysts (BAs) and Developers to manage project artifacts. By facilitating a unified space for architecture diagrams and process documentation, the solution ensures that critical information is preserved and remains a "single source of truth" for the organization.
The environment supports robust content lifecycle management, including version control and granular permissions for development requirements and technical details. Through its flexible architecture, teams can co-author content in real-time, ensuring that standard operating procedures for maintenance tasks and system architectures are always aligned and accessible.
For more information, visit Atlassian's Confluence website.
Teams supporting campuswide applications are eligible to use this capability with the approval of the business owner of the application being developed.
Requests to support a new campuswide application development content space can be made by development team leads (after getting approval from their supervisor).
Requests for access to specific development content spaces must be approved by the business owner of the application being developed or the development project leads. Access to development projects are only allowed for campus employees.
All requests should be directed to confluence@berkeley.edu
Eligibility | Staff supporting campuswide applications are eligible to use this capability with the approval of the business owner of the application being developed.
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Contact | Send all questions, inquiries and requests to confluence@berkeley.edu |
Availability | Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods. |
Cost | There are no direct costs associated with this service. |
Data Classification | This service is rated for: |