IT Alerting & Notifications

A service overview and catalog of IT Alerting & Notifications provided by the UC Berkeley IT Service Hub.

Description

This service is a high-reliability notification engine designed for mission-critical on-call rotations and non-emergency, broad audience alerting situations. It ensures your team never misses an escalation by unifying fragmented communication silos into a single, automated workflow.

Benefits & Features

The core capabilities of this service include:

Multi-Channel Delivery: Instant routing via SMS, Email, Slack, or through the App to reach responders wherever they are active.
On-Call Orchestration: Native support for escalation policies, ensuring that if a primary responder is unavailable, the alert automatically moves to the next contact.
High-reliability Overrides: Prioritized delivery paths designed to bypass standard congestion for time-sensitive incidents.
Unified API: A single integration point to trigger alerts across all platforms, reducing developer overhead.
Response and acknowledgment architecture: Allows recipients the ability to acknowledge receipt of alerts in real-time (if required), through a number of different methods.

Getting Started

Email it-notifications@berkeley.edu to get started.

Service Details

Eligibility	This service is available to Faculty and Staff
Contact	Email it-notifications@berkeley.edu for assistance.
Availability	Available 24/7. Support is provided Monday–Friday, 8:00 AM – 5:00 PM PT, excluding University holidays and curtailment periods.
Cost	There are no direct costs associated with this service.
Data Classification	This service is rated for Protection Level P2, Availability Level A2, and Recovery Level R2 data. Compliance: Users are responsible for ensuring data handled within this service complies with the Data and IT Resource Classification Standards.
Dependencies	External Web access (Public SaaS portal) and CalNet (SSO Auth)
Service Level Agreements (SLAs)	Managed System Support SLA - bIT Platform Infrastructure